Last Updated: 8/10/2022
Who we are
What personal data we collect and why we collect it
In case of a merely informative use of the website, i.e. if you do not register or disclose to us data in other ways, we collect only those personal data which your browser transmits to our server. If you visit our website, we collect the data below which are technically necessary for us to show you our website and ensure its stability and security
- IP address
- Date and time of your inquiry
- Time zone difference to Pacific Standard Time (PST)
- Content of the request (actual page)
- Access status/HTTP status code
- Transmitted data volume
- Website from which the request is received
- Operating system and its interface
- Language and version of the browser software.
We currently discourage comments and have them turned off on all of our pages and posts. When visitors complete forms on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
We currently discourage media uploads and have them turned off on all of our pages and posts. However, if you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If and when you submit information via our forms, the data and its metadata are retained indefinitely. This is so our intake staff can follow up on inquiries and so our marketing team can analyze the performance of different campaigns and initiatives.
This document informs Users about the technologies that help this Website to achieve the purposes described below. Such technologies allow the Owner to access and store information (for example by using a Cookie) or use resources (for example by running a script) on a User’s device as they interact with this Website. For simplicity, all such technologies are defined as “Trackers” within this document – unless there is a reason to differentiate.
This Website uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and Trackers that enable services provided by a third-party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.
The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session.
This Website uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the Service.
This Website uses Trackers to enable basic interactions and functionalities, allowing Users to access selected features of the Service and facilitating the User’s communication with the Owner.
This Website uses Trackers to provide a personalized user experience by improving the quality of preference management options, and by enabling interaction with external networks and platforms.
This Website uses Trackers to measure traffic and analyze User behavior with the goal of improving the Service.
Embedded content from other websites
Google Analytics is integrated on this website (with anonymization function).
Google Analytics is a website analysis service. Website analysis refers to the collection, recording and analysis of data regarding the behavior of visitors to the website. A website analysis service records e.g. data showing from which website a data subject has come to a website (so-called referrer), which subpages of the website were accessed or how often and how long a subpage was viewed. Website analysis is used mainly for the optimization of a website and for a cost-benefit analysis of Internet advertising.
Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA, is the operator of the Google Analytics component.
However, when you activate IP anonymization on our website, Google shortens your IP address within the Member States of the European Union or in other countries that are parties to the European Marketing Area Treaty. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. Google uses this information to analyze your use of the website in order to compile a report about your website activities and provide us with other services associated with your website and Internet use. The IP address of your browser transmitted by Google Analytics is not linked to any other Google data.
This website also uses the UserID functions of Analytics in order to be able to track interaction data. This User ID is also anonymized and encrypted and is not linked to other data.
You may prevent the storage of cookies by setting your browser software accordingly, but you might then not be able to fully use all functions of our website.
You may furthermore prevent the disclosure of the data generated by the cookie which refer to the use of the website (incl. your IP address) to Google as well as the processing of these data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
Besides, a cookie left behind by Google Analytics may be erased at any time via the Internet browser or other software programs.
Our website also uses Google Analytics performance reports by demographic factors and interests as well as reports about impressions in the Google Display Network. You may deactivate Google Analytics for display advertising and set the displays in the Google Display Network by accessing the display settings under this link: https://adssettings.google.com/authenticated?hl=en.
How to manage preferences and provide or withdraw consent
There are various ways to manage Tracker related preferences and to provide and withdraw consent, where relevant:
Users can manage preferences related to Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers.
Additionally, whenever the use of Trackers is based on consent, Users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences widget, if available.
It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the User’s initial consent.
Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.
Locating Tracker Settings
Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:
Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings, such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings, view and look for the relevant setting).
Who we share your data with
If you contact us by email or via any of our contact forms, the data is disclosed by you to us (name, title, organization, phone number, email address, and message), is stored by us and shared with our intake and marketing teams to allow us to better serve our patients. This data remains internal to the organization.
How long we retain your data
If you submit information via our contact forms, the data and its metadata are retained indefinitely. This is so our intake staff can follow up on inquiries and so our marketing team can analyze the performance of different campaigns and initiatives.
What rights you have over your data
If you have completed a form, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
How we protect your data
We only transmit personal information, using transport layer security (TLS, formerly referred to as secure sockets layer or SSL). We do not collect sensitive information such as credit cards.
What data breach procedures we have in place
Intrusion Detection/Prevention System (IDS) – we have a firewall that has a built-in intrusion detection system that alerts our server techs and deactivates access protocols (such as SSH and FTP) whenever numerous attempts are being made to attempt to compromise an access protocol. The IDS also provides reports of abnormal activity.
Exploit/Vulnerability Response Process – we have an aggressive response policy regarding the identification of known exploits. Our server techs take appropriate action as soon as they determine that there is an exploit and report to us what data, if any, has been breached. In the case where a major exploit is reported to be in the wild, a response team is formed. This team determines the impact within our network, assesses the risk, and implements an action plan to mitigate the risk.
What third parties we receive data from
We use Google Analytics for aggregated, anonymized website traffic analysis. In order to track your session usage, Google drops a cookie (_ga) with a randomly-generated ClientID in your browser. This ID is anonymized and contains no identifiable information like email, phone number, name, etc. We also send Google your IP Address. We use GA to track aggregated website behavior, such as what pages you looked at, for how long, and so on. This information is important to us for improving the user experience and determining site effectiveness. If you would like to access what browsing information we have – or ask us to delete any GA data – please delete your _ga cookies, reach out to us via this form, and/or install the Google Analytics Opt-Out Browser Add-On.